Return Policy

Thank you for shopping at Lace & Pearls! If you are not 100% satisfied with your purchase, we will be happy to issue a refund in the original method of payment.

We will refund your purchase, provided it meets the following Return Policy:

(a) All return items must be sent back within twenty-one (21) days of receiving your Lace & Pearls purchase, in original condition, unwashed, unworn, or unaltered in any way, and must not show any signs of wear. Items must be returned with all original tags still attached, packaging and other accessories (complimentary masks, bags, cases etc.) received with the order.

(b)  Returns can be packed in the Lace & Pearls box or any other type of suitable packaging, which must be sealed with adhesive tape.

(c) Final Sale items are NOT eligible for return. Final Sale items are also NOT available in conjunction with any other offer or discount.

(d) In the event of receiving defective or incorrect items, please contact info@laceandpearls.com within twenty-four (24) hours after the delivery date providing photographic proofs showing defective/incorrect items to obtain approval. If return is authorized, Lace & Pearls will arrange a free pick-up service and provide further instructions on how to proceed with the return. Please note that if the return is shipped on your own, Lace & Pearls won’t be able to refund any shipping costs under no circumstance. For claims forwarded over twenty-four (24) hours after the delivery date, the above conditions apply with returns at customer’s charge

(e) Lace & Pearls reserves the right to refuse any return if the merchandise returned does not comply with the Return policy. In case pf receiving unauthorized returns, the box will remain Customer’s property and will be returned to the shipper, provided payment of shipping fees. 

(f) Upon receiving the return package, your refund will be processed within 14 (fourteen)) business days. Please note that your financial institution may require additional time to process and post the transaction to your account once they have received the required information from Lace & Pearls. Original shipping charges are not refundable.

(g) We do not offer exchanges at this time. If you would like to exchange, please return your order and place a new one.

(h) An excessive number of returns in a twelve (12) month period may cause us to reject future orders from you. Any such decision shall be made in the sole discretion of Lace & Pearls.

(i) If you still have questions about our Return Policy, feel free to email Lace & Pearls Customer Care at: info@LaceandPearls.com

RETURN INSTRUCTIONS

To request a return click on the link: https://laceandpearls.com/a/returns

Enter Email address/Phone number and Order Number. Click the START button to begin your return process.